Terms of service
Last updated: July 1, 2026
Overview
This website is operated by Poppy Lane. Throughout the site, the terms “we”, “us” and “our” refer to Poppy Lane. Poppy Lane offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and contributors of content.
Please read these Terms carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any Services.
Any new features or tools added to the current store will also be subject to these Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and Services to you.
1. Online Store Terms
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction, including but not limited to copyright laws.
You must not transmit any worms, viruses, or destructive code. A breach or violation of any of the Terms will result in immediate termination of your Services.
2. General Conditions
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content, not including credit card information, may be transferred unencrypted and involve transmissions over various networks or technical changes. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.
3. Accuracy, Completeness, and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions. Any reliance on the material on this site is at your own risk.
4. Modifications to the Service and Prices
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service, or any part thereof, without notice at any time. We shall not be liable for any modification, price change, suspension, or discontinuance.
5. Products or Services
Certain products or Services may be available exclusively online and may be handcrafted, personalized, custom printed, or made to order by independent artists, designers, manufacturers, or fulfillment partners. Availability, production times, shipping origins, delivery estimates, and return eligibility may vary by product. Please refer to the Additional Information section on each product page for item-specific details.
Personalized products are manufactured using the information provided by the customer. Poppy Lane is not responsible for errors resulting from incorrect personalization details submitted at the time of purchase.
Orders containing products from multiple artists, designers, manufacturers, or fulfillment partners may be shipped separately.
Certain products may have limited quantities and are subject to return or exchange only according to our Refund Policy.
We make every effort to display colors, images, product descriptions, pricing, availability, production times, and shipping estimates accurately. We cannot guarantee that your monitor’s display will be accurate, and product details may occasionally change.
We reserve the right to correct errors, update product information, limit sales or quantities, and discontinue products at any time without prior notice. Any offer for any product or Service made on this site is void where prohibited.
6. Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us and may limit or cancel quantities purchased per person, per household, or per order. In the event of a change or cancellation, we will attempt to notify you using the contact information provided at purchase.
You agree to provide current, complete, and accurate purchase and account information. Please promptly update your account and other information, including your email and payment details.
7. Optional Tools
We may provide access to third-party tools “as is” and “as available” without any warranties or liability. Your use of optional third-party tools is entirely at your own risk and discretion.
8. Third-Party Links
Our Service may include materials from third parties. We are not responsible for the content, accuracy, policies, or practices of any third-party websites or materials. Please review third-party policies carefully before engaging in any transaction.
9. User Comments, Feedback, and Other Submissions
By submitting comments, ideas, reviews, photos, feedback, or other materials, you grant us the right to edit, publish, distribute, and use them in any medium without restriction or compensation. You agree not to post unlawful, offensive, abusive, misleading, or infringing material. We are not liable for comments posted by you or any third party.
10. Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
11. Errors, Inaccuracies, and Omissions
Occasionally, there may be information on our site containing typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, delivery times, availability, or other details. We reserve the right to correct such errors and update information at any time without prior notice, including after you have submitted your order.
12. Prohibited Uses
You are prohibited from using the site or its content for any unlawful, harassing, defamatory, abusive, malicious, fraudulent, or misleading purpose; to violate any laws; to infringe upon intellectual property or other rights; to upload or transmit viruses or harmful code; or to interfere with the security features of the Service. We reserve the right to terminate your use of the Service for violations.
13. Disclaimer of Warranties; Limitation of Liability
We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free. The Service and all products are provided “as is” and “as available” without any warranties, express or implied.
In no case shall Poppy Lane, our affiliates, partners, suppliers, service providers, licensors, officers, directors, employees, contractors, agents, or interns be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of the Service or any products purchased through the Service.
14. Indemnification
You agree to indemnify and hold harmless Poppy Lane and our affiliates, partners, suppliers, service providers, licensors, officers, directors, employees, contractors, agents, and interns from any claim or demand made by a third party due to your breach of these Terms or your violation of any law or third-party rights.
15. Severability
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed. The remaining provisions shall remain valid and enforceable.
16. Termination
These Terms are effective unless and until terminated by either you or us. You may terminate these Terms by notifying us that you no longer wish to use our Services or when you cease using our site. If you fail to comply with any provision, we may terminate this agreement immediately and deny access to our Services.
17. Entire Agreement
These Terms and any policies posted by us on the site, including our Shipping Policy, Refund Policy, and Privacy Policy, constitute the entire agreement between you and Poppy Lane regarding your use of the Service, superseding any prior agreements.
18. Governing Law
These Terms and any separate agreements whereby we provide Services shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.
19. Changes to Terms of Service
We reserve the right to update or replace any part of these Terms by posting updates to our website. It is your responsibility to check for changes periodically. Your continued use of the website constitutes acceptance of the updated Terms.
20. Contact Information
Questions about these Terms of Service may be sent to us at orders@sweetpoppylane.com.
Poppy Lane
orders@sweetpoppylane.com
9854 National Blvd. #536
Los Angeles, CA 90034
United States