Refund policy

Returns & Exchanges

At Poppy Lane, we partner with independent artists and designers from around the world. Because many of our products are handcrafted, personalized, or made to order, return eligibility varies by item.

Many of our printed, personalized, and custom-made products—including custom jewelry—are final sale and cannot be returned or exchanged.

Eligible products may be returned within 30 days unless otherwise noted on the product page. Some products offered by our independent artists and fulfillment partners may have extended return windows where indicated.

If you're unsure whether your item is eligible for return, please contact us at orders@sweetpoppylane.com before initiating a return.

Return Shipping

For eligible returns, Poppy Lane provides a prepaid return shipping label at no cost. Contact us at orders@sweetpoppylane.com to begin your return, and we'll provide return instructions along with your shipping label.

Returned items must be received and inspected before a refund can be issued.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card company may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at orders@sweetpoppylane.com.

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is defective, damaged, or you received the wrong item, contact us as soon as possible at orders@sweetpoppylane.com. We'll evaluate the issue and work quickly to make it right.

Non-Returnable Items

The following items cannot be returned:

• Personalized, custom-made, or made-to-order products
• Sale items
• Gift cards
• Hazardous materials, flammable liquids, or gases

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your purchase within 14 days, for any reason and without justification.

To qualify, your item must be unused, in its original condition and packaging, with all tags attached, and accompanied by proof of purchase.