Privacy policy

Last updated: October 22, 2025

This Privacy Policy describes how Poppy Lane (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://www.sweetpoppylane.com (the “Site”), or otherwise communicate with us (collectively, the “Services”).

By using or accessing our Services, you agree to the collection, use, and disclosure of your information as described below. If you do not agree with this Privacy Policy, please do not use or access our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. Updates will be posted on this page with an updated “Last updated” date.

How We Collect and Use Personal Information

We collect personal information to operate our business, process orders, and provide our Services. The type of information we collect depends on how you interact with our Site.

In addition to the specific purposes described below, we may use your information to:

Communicate with you about your orders or account
Provide and improve our Services
Comply with legal obligations
Protect or enforce our rights and those of others

Personal Information We Collect

Information We Collect Directly from You

This Site is hosted by Shopify, which collects certain personal data when you visit or make a purchase, including:

Information about your browser, network, and device
Web pages you visited before and after coming to this Site
Your IP address

When you make a purchase, we may collect information such as:

Name
Billing and shipping address
Email address
Phone number
Purchase details (for example, size, color, or product type)

We share this information with Shopify to provide our online store and related services.

In some cases, we may also share your name and shipping address with a third-party supplier or fulfillment partner for the purpose of fulfilling and delivering your order. These partners are only given the information necessary to process and ship your order, and they are required to protect it in accordance with applicable privacy laws.

Information Collected Through Cookies

Our Site uses cookies and similar technologies to help operate the website, enhance user experience, and analyze performance. For information about Shopify’s cookies, please visit their Cookie Policy.

Information We Obtain from Third Parties

This Site includes share buttons for services like Pinterest and Instagram. When you interact with these features, those third parties may collect personal data such as:

Information about your browser, network, and device
The web page or content you are sharing
Your IP address

We also use Google Fonts and Adobe Fonts, which may collect limited technical information to properly display the Site.

Emails & Marketing

Abandoned Cart Emails

If you begin checkout and do not complete your purchase, you may receive a reminder email within 24 hours. These are sent only if:

You provided your email address or were logged into your account, and
You added an in-stock product to your cart.

You can unsubscribe from these messages at any time using the link at the bottom of the email.

Marketing Emails

We may send marketing emails to subscribers who opt in. You can unsubscribe at any time by clicking the link at the bottom of the message. These emails are sent through Shopify’s email service on our behalf.

Order & Account Emails

You may receive order- or account-related emails such as:

Order confirmations and shipping notifications
Account creation or password updates

These communications are transactional and cannot be unsubscribed from.

How We Protect Your Information

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure. However, no system is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have certain rights regarding your personal data, including the right to access, correct, or delete it. To exercise these rights, please contact us at orders@sweetpoppylane.com.